Terms and Conditions

Terms and Conditions

Withdrawal Rules

 

When playing at Lucky Duck Network we want you to have the most enjoyable experience possible. So, to make sure there are no misunderstandings we have a set of house rules. This way, you know to what you are agreeing, we are clear about what we are offering, and we will hopefully both enjoy each other’s company for a long time to come!

Withdrawal Terms & Conditions

Who Can Request a Withdrawal?

No money can be withdrawn from an account until 5 working days after the first deposit has been made.

Withdrawals can only be made by real-money players, who have made a minimum of £25 deposits to their account.

Only one processed withdrawal will be granted every 3 working days (withdrawals will not be processed during bank holidays & weekends).

In order for you to request a withdrawal, you must wager the total of your deposit and any deposit bonuses four times (4X) on bingo games, or forty times (40X) on slots.

E.g. If you deposit £10, and receive a £20 bonus on the value of that deposit giving you a total of £30, you will need to wager the total amount of £30 X 4 (four times) equal to £120 on bingo games or £30 X 40 (forty times) equal to £1,200 on slots.

Daily login bonuses, chat bonuses, bingo bonuses, casino cash, free tickets, free spins and any other promotional bonus given to player except deposit bonuses will come under the free money category. You must wager the sum of these bonuses four times (4X) on bingo games or 40 times (40X) on slots.

Bonus expiry: All bonuses have a standard 30 days expiry period if not used. Some bonuses may expire sooner, bonus conditions will be displayed on the offer page.

E.g. If you receive £10 as Daily Login bonus, and receive a £20 welcome bonus, giving a total of £30, you will need to wager the total amount of £30 X 4 (four times) equal to £120 on bingo games or £30 X 40 (forty times) equal to £1,200 for slots.

Please note that the wagering calculations shown on the wagering dashboard is estimated wagering. Final wagering status will be checked by the Accounts Team when processing withdrawal requests.

If you opt for the “No Bonus option”, you will receive no bonus on your deposit, however you will be required to wager your deposit amount one time (1X) on bingo games or 10 times (10X) on slots. This is necessary to comply with the Anti Money Laundering regulations.

E.g. If you deposit £10 and opt for no bonus you will need to wager the amount of £10 X 1 (one time) equal to the amount of £10 on bingo or £10 X 10 equal to the amount of £100 on slot games.

Wagers on Blackjack and Roulette do not count towards meeting wagering requirements

As per the withdrawal Terms & Conditions players are required to verify their identity before a withdrawal can be made. The purpose of this validation process is to prevent potential online fraud.

a. Photo ID: A copy of a current photo ID is required for your first withdrawal request. The photo ID can be in the form of a copy of a passport, driver's license or national ID card. Please ensure that your name, expiry date, date of birth, and photograph are visible on the document.

b. Copy of credit/debit cards: A copy of the front of the credit/debit card used to fund your account is also required. Should you choose to fund your account using multiple credit and/or debit cards, you may be asked to supply copies of more than one card. You may block the middle six numbers of the card when providing the copy.

c. Proof of address: You may be asked to provide documentation which validates your home address. This may be in the form of a recently issued utility bill or bank statement.

Note: In some cases, depending on the payment method used to fund your account, you may be asked for one or more of the aforementioned documents, or additional documents not included in the list above. These documents may be requested at any point during your membership

What are the Minimum/Maximum Deposit and Withdrawal Amounts?

The minimum deposit amount at Lucky Duck Network is £5 for the first deposit only; thereafter the minimum deposit value is £10; the minimum withdrawal amount is £25.

The maximum cumulative weekly withdrawal limit is £500 for all games excluding the winning a bingo or slots progressive jackpot.

We reserve the right to increase or decrease the withdrawal limits for certain accounts.

How quickly will my Withdrawal Request be processed?

We process withdrawal requests daily on working days. We aim to process all withdrawal requests within 3 working days after the request has been received.

If we have approved a higher withdrawal limit of £1,000 or more for an account, please note that withdrawals of £1,000+ may take longer to process. In addition, we only allow a total maximum monthly withdrawal of £2,000.

What Payment Method can I Use for a Withdrawal Request?

Withdrawal requests will be paid to the relevant account and/or payment method by which the deposit was made, with the exception of:

Ukash and Paysafe Card Withdrawals

If a player deposited using Ukash or Paysafe card, we will first advise the player to register any other credit/debit card, so that the withdrawal can be transferred within 24-48 working hours. However, if the player does not have any other credit/debit card active we will send a cheque via first-class mail to the registered address. A £5 fee for payment via cheque will be deducted from the value of the withdrawal.

Withdrawals by Cheque

Cheques are sent on a fortnightly basis for all approved withdrawals. In the event that a cheque is rejected or returned to us, due to the player providing incorrect personal or address details, we will charge an admin fee of £25.

MasterCard and Eurocard

Most MasterCards issued in the United Kingdom are supported for withdrawals, however a number of UK issued cards and MasterCard not issued in United Kingdom are not supported. Due to MasterCard/EuroCard regulations, we are unable to pay withdrawals to these types of credit/debit cards. Therefore, if a player makes a deposit to their account using MasterCard, we will first try to pay to the same card. However if the card is not supported we will advise the player to register any other credit/debit card, so that the payout can be transferred within 24-48 working hours. If the player does not have any other active credit/debit card we will issue payments via cheque, unless they have previously deposited using a Visa or debit card.

Intimation in case of lost/stolen card.

In the event that a credit or debit card that has been used by a player to fund their account is lost, stolen, expired or cancelled, or the status of their e-wallet changes, we must be informed as soon as possible.

If a payout has been made to any closed, lost, stolen, expired or cancelled card, and the withdrawal was successful, we will not be able to reverse the withdrawal and the player will be responsible for any loss.

It is mandatory to update support@luckyducknetwork.com about any credit or debit card that a player has used to fund their account is lost, stolen, expired or cancelled immediately.

What Happens if I Cancel my Withdrawal Request?

If you cancel your withdrawal request (known as a redemption flow-back), this will not be considered a new deposit, and the amount is not eligible for any bonus.

General Rules regarding Withdrawals

Lucky Duck Network allows one account per person, household or shared internet connection to prevent the misuse of our free sign-up bonus. If we determine that a player has multiple accounts, we reserve the right to refuse any withdrawals.

Players can view all of their pre-bought games under the Pending Pre-Buy Tab. Both cash and bingo bonus can be used to pre-buy cards for any bingo game. The balance will be debited immediately, and details will be listed under the Pending Pre-Buy tab.

Players have the option to cancel pre-bought ticket up to approximately 5 minutes before the game begins. If any pre-bought tickets are cancelled, the balance will automatically be credited with the value of the cancelled wagers. The refund for the cancelled pre-buy transactions will be given in the same payment method – Cash/Bonus etc. Pre-bought game wagers do not count towards wagering requirements until the pre-bought game has finished.

Wagering will be reset only at the time of deposit if the total balance, which is inclusive of Cash, Bingo Bonus, Casino Bonus plus Pending Pre-buy wagers is less than or equal to 10p.

If a player makes any deposit while the total balance (cash + all bonus + pending pre-buy) is more than 10p and has any existing wagering requirements then those will be added to the new wagering requirements

We recommend that players revisit our Terms & Condition section regularly, as we reserve the right to amend them without prior notice. If a player has any questions or suggestions relating to the withdrawal or wagering process, they should contact us at support@luckyducknetwork.com

Important Notes

If a player refuses to comply with our rules and regulations, Lucky Duck Network reserves the right to deny access to promotions, bonuses, and other benefits. We can also refuse player withdrawal request/s if:

a. A player provides us with false or misleading information.

b. The relevant ID and accompanying documentation are not provided.

If a player is found to be abusing our rules and regulations, they risk having their account suspended, and any real-money or bonus money in their account being declared void and non-refundable.

Our site server time is set to Greenwich Mean Time (GMT). Therefore, all game logs, and promotions will display times in GMT.

The player's last deposit must be a minimum of £10 to meet the qualifying requirements for a withdrawal application.

As the Lucky Duck Network account holder, players can only use a payment method that is registered in their own name. If a player makes a deposit using a payment method which is not on your own name, Lucky Duck Network and Management have the right to close the account, and all of the balance will be forfeited. In such cases, any withdrawal requests will not be entertained.

Payment method processing times are approximately 7-10 business days. However, some payment methods may take a longer processing time. For more information on this matter, players may contact us at support@luckyducknetwork.com

Players can send the legible copies of their documents to the Lucky Duck Network’s Accounts Team via fax: 0203 004 1289 (Outside UK +44 (0) 203 004 1289) or they can scan the documents and email them to support@luckyducknetwork.com

Bonus Rules

Bonus funds are promotional bonuses that may be awarded to players upon successful registration, deposit and/or at any point during your time with the Site.

On acceptance of bonus to fulfill wagering condition:

You must wager the total of your deposit and any deposit bonuses four times (4X) on bingo games, or forty times (40X) on slots.

Daily login bonuses, chat bonuses, bingo bonuses, casino cash, free tickets, free spins and any other promotional bonus given to player except deposit bonuses will comes under the free money category. You must wager the sum of these bonuses four times (4X) on bingo games or 40 times (40X) on slots.

Free Spins/Free Tickets are not subjected to wagering conditions.

Lucky Duck Network reserves the right to reject any withdrawals, or re-instate wagering on any form of bonus for irregular play. Abuse of bonuses and deposits to clear wagering requirements may lead to the relevant wagering requirements being reinstated.

Bonus Currencies

a. Bingo Bonus:

Bonus money which can only used to purchase bingo tickets.

Any winnings are credited to the cash winnings account.

b. Casino Bonus:

Bonus money that can only be used to play selected Casino/Slot games only.

Any winnings are credited to the cash winnings account.

c. Free Tickets:

Each free ticket has a value of 5 pence. The number of free tickets used is based on the card price. E.g. 10p tickets mean that you will need to use 2 free tickets to buy one card.

Any winnings are credited to the cash winnings account.

d. Free Spins:

Each free spin has a value of 1 pence, and are also known as Free Bets. The number of free spins used based on spin value and number of lines. E.g. 10p coin and 10 lines bet means you need to redeem 10*10 = 100 free spins.

Any winnings are credited to Casino Bonus.

Bingo Bonus, Casino Bonus, Free Tickets and Free Spins cannot be withdrawn.

Order of funds usage while playing games:

a. Bingo Games:

Wagers: Cash –> Bingo Bonus –> Free Tickets

Winnings: Credited as cash, unless specified on the game.

b. Slot Games:

Wagers : Cash –> Casino Bonus

Winnings: Credited as cash.

c. Slot Games (Free Bets mode)

- Wagers: Only Free Bets are used.

- Winnings: Credited as Casino Bonus.

Upon making a deposit, the player may be given eligible coupon codes for deposit bonuses or additional bonuses. For example, on a first deposit, they may be given the coupon code ‘FIRST DEPOSIT’ and their account will be credited with the extra bonus on the coupon code.

Any bonuses are given as a percentage of the deposit amount. If you deposit £10 cash and opt into the 400% bonus coupon code offer, a £40 bonus will be credited to your bonus balance. If you deposit £10 cash and opt into the 100% casino bonus coupon code offer, £10 casino bonus will be credited to your casino bonus balance.

If you opt for the “No Bonus” coupon code option, no bonus will be credited, however, you will be required to wager your deposit amount once before any winnings from your £10 cash deposit can be withdrawn. This is necessary to comply with Anti Money Laundering regulations

Bonus Retrieval

Bonus money may be removed 60 days after the date that the bonus is issued. We reserve the right to remove the bonus and any winnings associated with wagers from any bonus money at any time.