Responsible Gaming

Responsible Gaming

GameVillage is committed to Responsible Gaming.

We recognize that while gambling can be fun and entertaining it can sometimes cause problems for people so we have several procedures in place to help our players if required.

It is illegal for someone who is under 18 years of age to gamble. Wagers will only be accepted from players over 18 years old. Anyone under the age of 18 found using the site will forfeit all winnings and their account will be closed.

If young people have access to your computer and internet connection, please keep your user name and password confidential at all times. There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their computer's access to the internet, including:

Net Nanny filtering software protects children from inappropriate web content: www.netnanny.com

CYBER sitter filtering software allows parents to add their own sites to block: www.cybersitter.com

Why is Responsible Gaming important?

  • Protecting the underage from being inadvertently harmed or exploited by online gaming.

  • Recognizing and protecting that a small number of people may find it difficult to control their involvement with online games.

  • Preventing games from being a source of crime, associated with crime or being used to support crime.

Do you have a problem and need help?

  • Are you leaving your family alone for long periods of time in order to take part in games?

  • Are you spending more time gaming than you had planned or intended to, ignoring other duties and responsibilities?

  • Are you spending family money needed for rent/mortgage, schooling, medical needs, groceries, clothes or heating and find that you cannot stop or limit yourself?

  • Is gaming interfering with your work or other responsibilities?

  • Are you trying to make up for prior gaming losses?

  • Are you recovering from an addictive disorder?

  • Do you play under the influence of alcohol or other influences?

The more you answer 'yes' to any of the questions above, the more likely it is that you have a gambling problem and we strongly recommend that you contact one or more of the following professional organizations for help and guidance:

Gamble Aware - www.gambleaware.co.uk

GamCare - www.gamcare.com

Gamblers Anonymous- www.gamblersanonymous.org

We are committed to providing a responsible gaming service and have implemented the following responsible gaming policies and tools.

Player Protection Limits

All players can set limit to the amount of money they loss on our games.

Click here to set your daily loss limit.

Click here to set your wager limits.

Click here to set your Game Time Reminder.

If you reach your loss limit you will be notified on screen and you will not be able to play for real money until the next day starts. Each day is deemed to start on at 12:00am (GMT).

Increasing your loss limit: Any increase of loss limitation will have an effect after one day of cool off period.

For example, if you request an increase on Monday, the new limit will apply from Wednesday onwards

Self Exclusion Policy

If, at any stage, player becomes concerned about their gaming behaviour, player can request through the site or by contacting our customer services for the following:

  • A six-month self-exclusion period

For Monitoring self-exclusion Cozygames will be using player`s email address, mobile number, last name along with deposit card last 4 digits to identify a self excluded player that tries to re-register.

During these periods we will block player account. Any new accounts player might attempt to open during the exclusion period will also be blocked as soon as detected. In addition, we will take all reasonable measures to make sure player do not receive any promotional material during this time.

During the self-exclusion period, the request for temporary blocked access will be enforced and irrevocable. Player may call our Support Team to re-activate their account once the self-exclusion period has ended. We reserve the right at our own sole discretion to withhold all deposited and related monies in relation to such accounts.

Following this any accounts subject to player`s self-exclusion request will be stay activated unless player contact us again after the expiry of minimum six months of self exclusion period and can also request for their self-exclusion to remain in place for a further 5 years period.

Player acknowledge and agree that should they choose to self-exclude from any of the sites, player shall not be permitted to open or use a new account with any other Site operated by the Company during your selected self-exclusion period, until such self-exclusion has been lifted and the original account reopened. In the event player are in breach of the foregoing, we shall be entitled to block any new account player open with another site, forfeit any funds player may deposit (or have previously deposited) therein, and shall not be liable to refund player any funds they may have wagered or won through such account.

Player can request a self-exclusion or cooling off period by talking to our Support Team or online from the site itself by clicking here. Representatives are available by live chat 24 hours a day.

We will action player request to self-exclude their account instantaneously after receipt of player completed form and confirm this to player by email.

Any remaining balances will be returned to player by a method determined by us (conditional upon complete account verification where appropriate).

We reserve the right to contact player should any further information be required.

We accept no responsibility or liability if player fail to provide, or provide inaccurate or incomplete information which prevents us in our sole determination from applying player`s self-exclusion to accounts

We may refuse to apply player`s self-exclusion to any CozyGames account if there is any doubt at our sole discretion whether the account belongs to the player itself.

Any returns from ‘running bets’ placed online with an account will be forwarded on request.

During players period of self-exclusion, they have an equal undertaking not to seek to circumvent the self-exclusion agreement by entering or continuing (or asking a 3rd party on player`s behalf) to participate in gambling services via Cozygames online operations.

During player`s self-exclusion period, in the event (or in circumstances that are beyond Cozygames reasonable control):

  • Player inadvertently receive marketing material and they continue gambling as a result; and/or
  • Player circumvent their self-exclusion agreement by (including but not limited to) (i) continuing to gamble; or (ii) by opening and operating new accounts; and/or (iii) automated checks and/or IT or software fails to recognize any attempt by player to circumvent their self-exclusion:

As part of this process we also recommend that player self-exclude from other Operators at their earliest opportunity. Please also refer to our Responsible Gambling page where player will find additional information and a support contact number for the National Gambling Helpline should You wish to use the free counseling service they provide.