Responsible Gaming

GameVillage is committed to Responsible Gaming.

We recognise that while gambling can be fun and entertaining it can sometimes cause problems for people so we have several procedures in place to help our players if required.

Wagers will only be accepted from players over 18 years old. Anyone under the age of 18 found using the site will forfeit all winnings and their account will be closed.

As part of our Responsible Gaming policy we offer players the following options:

Deposit Limits

Players may request a daily/weekly/monthly deposit limit by emailing support@gamevillage.com. This will be actioned on receipt. To decrease this limit please email support who will action it on receipt, to increase this limit please email support whom will action it after 7 days.  Please note that there is a minimum deposit of £10 which can not be changed.

Wager Limits

Players may request a daily wagering limit by emailing support@gamevillage.com. This will be actioned on receipt. To decrease this limit please email support who will action it on receipt, to increase this limit please email support whom will action it after 7 days. A pop up box will appear to alert the player when this limit has been reached.

Losses Limits

Players may request a daily losses limit by emailing support@gamevillage.com. This will be actioned on receipt. To decrease this limit please email support who will action it on receipt, to increase this limit please email support whom will action it after 7 days.  A pop up box will appear to alert the player when this limit has been reached.

Session Limits

Players may request a daily session limit by emailing support@gamevillage.com. This will be actioned on receipt. To decrease this limit please email support who will action it on receipt, to increase this limit please email support whom will action it after 7 days.  Players may choose to be allowed to play from 1 hour up to 24 hours in a one calendar day period. A pop up box will appear to alert the player when this limit has been reached.

Self Exclusion

Players may request self exclusion by emailing support@gamevillage.com. This will be actioned on receipt and will only be changed 7 days after receiving an email requesting such a change.

Players may request they be self excluded from the site for the following periods of time:

• 7 days
• 30 days
• 90 days
• Permanently

Please note: When a player makes a request for a permanent exclusion Support will ask the player to confirm that they understand that under no circumstances will their account be reopened. Once this has been confirmed the account will remain closed and all further accounts opened by the same player will also be closed.

 

Further help and advice is available from other agencies.

GamCare is a registered charity that provides confidential telephone support and counselling to anyone affected by problem gambling, including families and friends of the person concerned. They can be contacted on 0845 6000 133 or by visiting their website at www.gamcare.com
Gamblers Anonymous is a fellowship of people who have joined together to share experiences in the hope of solving common problems associated with problem gambling, to offer support and aid recovery. They can be contacted on 020 7384 3040 or by visiting their website at www.gamblersanonymous.org.uk
Our UK Community Director is GamCare trained and can advise you further if you have any specific issues relating to Responsible Gaming.