We are an online games community available to you 24/7, offering you exciting games and the ability to chat with friends in a friendly and moderated environment with Chat Hosts and Support Advisors available to help and entertain you during your visit.

How do I join?

Click on the Join button or sign in on the Free Membership box found on the Home Page. Add your details, register a card or select a payment method to suit you and start playing today!

Do I have to download anything to play?

No. All our games are instant play but you will need Flash version 7.0 or higher to play them.

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I have registered what next?

Take a look round the site, chat to the Hosts and other players and try any of our games. Details of how to play and what you will win are available on our Game Rules page. Depositing players are free to chat, play and take part in all our promotions, quizzes and games.

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How do I play the games?

Click on the link to any of the games from the member log in page. The Game Rules page will explain how each game is played and what you can win.

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What happens when I win?

All game winnings are credited automatically and immediately into your GameVillage account. You can withdraw at any time (minimum of £25). Please follow the how to withdraw instructions on the Cashier page.

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Can I have more than one account?

No. Multiple accounts are not allowed. If we find that a player has more than one account, all accounts will be closed and bonuses removed before balance refunds are made. All winnings will be deemed void and withdrawal of these refused.

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How does the 30 Day Free Trial Offer work?

Anyone over 18 can register to join the site and play our Dingo and SuperGems games free for 30 days. Win points which you can use to enter the free prize draws.

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Security Concerns

Is it safe to register personal and card details with you?

Yes. Please review our Terms and Conditions and Privacy Policy. We do not pass on or share your payment details with any 3rd parties and card registration is encrypted and secure for your protection.

Can I trust this site?

Yes. We are regulated and audited and comply with all current legislation relating to online gaming in the UK. We are bound by the terms of our license issued to us by the Maltese Gaming Authority who ensure strict compliance is adhered to at all times.

Technical Matters

I have forgotten my log in details and/or password?

Click on the Forgot your password? link on the homepage just below where you normally log in. You will be asked to fill in your username and email address. An email will be sent to you with a temporary password and a link, follow the link, enter the temporary password then follow the instructions to reset your new password. Make sure your password is not easily guessed nor forgotten and known only to you, and also that you keep this password secure at all times. If you have forgotten your username and /or email address you registered with please contact support.

I am having problems logging in?

You may be experiencing a problem with you browser and need to clear your cache to continue logging in successfully.

Clearing Your Cache / Temporary Internet Folders

Please do the following:

Internet Explorer 6.x for Windows

Choose "Internet Options" from IE’s Tools menu. Under the "Temporary Internet files" heading, click the "Delete Files" button, then check the box alongside "Delete all offline content" and click "OK". Under the "History" heading, click the "Clear History" button, and click "Yes" when prompted. Click the "OK" button at the bottom of the "Internet Options" window, and then close and re-start your browser.

Netscape 7.x for Windows or Mac

Choose "Preferences..." from the Edit menu. Click on the "History" sub-category, click "Clear History", and then click on "Clear Location Bar". Click the arrow to the left of the "Advanced" category on the left hand side, and then choose "Cache" from the drop-down list. Click the "Clear Cache" button. Click the OK button at the bottom of the "Preferences" window, and then close and re-start your browser.

Internet Explorer 4.x for Windows

Choose "Internet Options..." from IE's View menu. Locate the "Temporary Internet files" heading, click the "Delete Files" button, and choose OK when prompted. Locate the "History" heading, click the "Clear History" button, and choose OK when prompted. Click the OK button at the bottom of the "Internet Options" window, and then close and re-start your browser.

Internet Explorer 3.x for Windows

Choose "Options..." from the View menu. Click the "Navigation" tab. Click the "Clear History" button, and choose "Yes" when prompted. Next, click to the "Advanced" tab and click the "Settings" button. Click the "Empty Folder" button, choose "Yes" when prompted, and then click OK to close the "Settings" window. Click OK again to close the "Options" window, and then close and re-start your browser.

Internet Explorer 4.x or 3.x for Mac

Choose "Preferences" from the Edit menu. Choose "Advanced" from the "Web browser" heading on the left side. In the "Cache" section, click the "Empty Now" button. Click OK to close the Preferences window. Next, click the Go menu from IE's menu bar and choose "Open History." Holding down the Shift key, select each of the pages that pertain to Coral.co.uk from the current day's history. Release the Shift key, and drag the selected items into the trash. Close the History window and empty the trash, and then close and re-start your browser.

Netscape 4.x for Windows or Mac

Choose "Preferences..." from the Edit menu. Click the plus to the left of "Advanced" on the left side, and then choose "Cache" from the drop-down list. Click the "Clear Memory Cache" button and choose OK when prompted. Click the "Clear Disk Cache" button and choose OK when prompted. Click the OK button at the bottom of the Preferences window, and then close and re-start your browser.

Netscape 2.x and 3.x for Windows or Mac

Choose "Network Preferences..." from Netscape's Options menu. Then choose the Cache tab. Click the "Clear Disk Cache Now" button, and choose OK when prompted. Click the OK button at the bottom of the Options window, and then close and re-start your browser.

What happens if I lose connection during a game?

All games once purchased are played out on main secure servers and any winnings deposited into your account as normal.

I have still got a connection but my game is not loading what should I do?

Press F5 to refresh your page.

Free Games

Can I play for free?

Yes. You can play free versions of Dingo and SuperGems. You need to deposit cash to play Bingo and the slot machines games as well as chat with others. Use your points to play or enter the free prize draws at any time.

What are the points for?

You can use the points to play any of our games (except for Bingo) and to enter the free prize draws where you can win prizes.

Which games can I play for points?

You can play Dingo and SuperGems for points. More games to follow soon.

How do I earn more prize points?

As a player who has made a deposit you get 3 times the value of any free game win. . Depositing players can also win points in our chat room games and quizzes. We top up all accounts at the end of every day to ensure you always start your next day with a minimum of 1,000 points in your account. (Note: if you have more than 1,000 points we do not increase your account. We only increase your account when it falls below 1,000 and only to the 1,000 level. These top ups do not accumulate daily.)

How do I enter prize draws?

On joining the site you are given 10,000 points, you can use these to win more points by playing Dingo and SuperGems. To enter prize draws click on the Prize Draw link. 1,000 points is one ticket. Enter as many times as you like. Prizes are drawn on the last day of every month.

Bingo Games

What are ‘Top Games’ in the Village Inn bingo?

Top games are special bingo games running at set times with great house contributions to the games so prizes are higher.

Top Game Schedule (Top of the Hour – Every Hour 24/7, Top of the Day - 12midnight, Top of the Week – 12midnight (Sundays), Top of Month (Last day of the month at 12midnight).

Community

Can I join the Forum?

Yes. Once you have registered at GameVillage you are automatically a member of the Forum. To become an active Community Member you need to make a deposit first.

Promotions

What is the cash match bonus?

When you join the site we match your initial deposit up to £100. There are Terms and Conditions which apply to this bonus with regards to withdrawal (please see Terms and Conditions Section) but you are free to use it as you wish on the site.

What are the promotions and can I take part?

All the current promotions are shown on the Promotions Page. You are free to join in any of them, please check in case you need to register for any in advance, this will always be explained clearly in the Terms and Conditions.

Our Chat Hosts run promotions, games and quizzes throughout the day and award cash and points instantly into your account.

How does your Refer a Friend work?

Once you become a depositing player you can refer a friend to the site. When your friend has made a deposit you will both be paid a £25 bonus. You will then be entered into the Refer a Friend Progressive Jackpot draw for that month and will be paid £1 on a Friday for each day that your friend makes a deposit for their first 3 months at the site.Terms and Conditions apply. The £25 bonus can not be withdrawn. Any winnings from the bonus can be withdrawn once initial wagering requirements have been met.

Money Matters

How much does it cost to play?

Bingo cards start at 5p up to 25p. Dingo and Supergems can be played for 50p. The amount you can bet varies on the slot machine games but is shown clearly on each individual game and you can view the payout table on the game for further details.

How long does it take for my withdrawal request to be processed?

We aim to process withdrawals within 24 hours during Monday- Friday, withdrawals requested on a Friday will be processed the following Monday. Depending on the method chosen the withdrawal time may vary on occasions.

How will my deposit transactions appear on my statements?

Your deposit transactions will appear as www.GameVillage.com on your statements.

What is the maximum daily amount I can deposit?

The maximum daily amount you can deposit is £500. You can increase this amount by contacting support@gamevillage.com who will review your account and contact you accordingly.

Can I play with a credit card not in my name?

No. The name used to register the account must be the same name on the credit card for legal reasons.

How do I change my payment details?

Go to the Cashier page and follow the instructions on adding new payment methods. If you have any problems please contact support@gamevillage.com